Return & Exchange Policy

Last Updated: September 7, 2026

At Ricielle & Co, we carefully inspect and package our products before dispatch. However, if your order arrives damaged, we are here to help.

Please read this policy carefully before requesting a return or exchange.

1. Returns Are Accepted Only for Damaged Products

We accept return requests only when the product has been received damaged.

Returns are not accepted for:

Change of mind
Personal preference
Incorrect fragrance preference after opening or using the product
Products that are no longer wanted
Incorrect selection made by the customer
Products damaged after delivery due to customer handling
Used products, except where the issue is related to an eligible damaged-product claim

All return requests are subject to verification and approval by Ricielle & Co.

2. Report Damage Promptly

If your order arrives damaged, please contact us as soon as possible after receiving the order.

You must provide:

Order number
Name used for the order
Photographs of the outer packaging
Photographs of the damaged product
A clear description of the damage
Video evidence, where requested

We may request additional information or evidence to verify the condition of the product.

3. Verification Process

Every damage-related return request will be reviewed by our team.

Submitting photographs or videos does not automatically guarantee approval.

We will assess the submitted evidence and determine whether the product qualifies for a return or exchange under this policy.

If the claim is approved, we will provide instructions for returning the product.

4. Exchange Policy

Exchanges are available for eligible damaged products after verification and approval.

If your product is confirmed to have arrived damaged, we may offer an exchange for the same product, subject to availability.

If the exact product is unavailable, we may provide an alternative resolution at our discretion.

5. No Refunds

Ricielle & Co does not provide monetary refunds for approved exchanges.

Where an eligible damaged-product claim is approved, the primary resolution will be an exchange rather than a cash or payment-method refund.

Customers should not send products back without receiving return instructions from Ricielle & Co.

6. Products Must Be Returned as Instructed

If a return is approved, the product must be returned according to the instructions provided by our team.

Where applicable, the original packaging, product, accessories, and other included items should be retained until the claim has been resolved.

7. Products Damaged After Delivery

Damage caused after successful delivery due to improper handling, storage, accidental damage, misuse, or other customer-related circumstances may not qualify for a return or exchange.

8. Fragrance Preference

Due to the personal and subjective nature of fragrance, we do not accept returns or exchanges simply because a customer does not like or prefer the fragrance after receiving or using the product.

We recommend reviewing the product information carefully before placing an order.

9. Order Mistakes

Customers are responsible for reviewing their order details before completing the purchase.

If an incorrect product, address, or other information is entered by the customer, please contact us immediately. We will try to assist where possible, but changes cannot be guaranteed once an order has been processed or shipped.

10. Fraudulent or Abusive Claims

Ricielle & Co reserves the right to reject claims where we reasonably believe that the return or exchange policy is being misused, including repeated, fraudulent, misleading, or unsupported damage claims.