Shipping Policy

Last Updated: September 7, 2026

Thank you for shopping with Ricielle & Co.

We aim to process and deliver your orders as efficiently as possible. Please review the following Shipping Policy before placing your order.

1. Order Processing

Orders are generally processed after successful confirmation of payment.

Please allow reasonable processing time before your order is handed over to the shipping carrier.

Processing times may vary depending on order volume, product availability, holidays, weekends, or unforeseen circumstances.

2. Delivery Time

We aim to deliver orders within 14 days from the date of successful order confirmation, subject to product availability, shipping location, courier operations, and other circumstances beyond our reasonable control.

The estimated delivery period is not a guaranteed delivery date.

Remote locations, unusual weather conditions, public holidays, courier delays, operational disruptions, or other unforeseen circumstances may result in additional delivery time.

3. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including:

Full name
House/building number
Street/locality
City
State
Postal/ZIP code
Contact number

Ricielle & Co is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

4. Order Tracking

Where tracking information is available, customers may receive tracking details through the contact information provided at checkout.

Tracking information may take some time to become active after the shipment is handed to the courier.

5. Delayed Orders

If your order has not arrived within the expected delivery period, please contact us at ricielleandco@gmail.com with your order number.

We will review the shipment status and assist you as reasonably possible.

6. Lost or Damaged Shipments

If your package appears damaged upon delivery, please document the condition of the package and product as soon as possible.

Photographs or videos of the package and damaged product may be requested to investigate the issue.

7. Incorrect or Missing Items

If you receive an incorrect or missing item, please contact us as soon as possible after delivery with your order details and supporting photographs/videos.

We will review the matter and determine the appropriate resolution.